Service contacts and support contracts are one of the hallmarks of an ongoing support plan. Providing a Service Level Agreement in writing enables both parties to be aware and in control of expectations.
Service contacts vary based on the complexity of the network, the overall number of hosts being protected and the desired service window. Because of these variables, no service contract pricing will be available via this website. Instead, I encourage you to contact me via the form or contact methods to the right and I will be happy to furnish you with a customized solution that's just right for your needs and that exceeds your expectations.
Standard Service Level Agreements are as follows:
Complete End-to-End network support, where you have a part-time network engineer, solution provider and help desk in one. Turnaround times vary but are no longer than 4 hours on business days.
1 or 2 day response and remote support contracts. Provide An as-needed solution for busy environments that are non-complex.
Custom SLAs based on our meeting and hammering out what feels comfortable for you.
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